Disclaimer

  1. About the Website
    1. Welcome to https://oscillo-core.azurewebsites.net/ (the 'Website'). The Website allows you to access and use the OscilloCore (the 'Services').
    2. The Website is operated by Oscillo Labs Pty. Ltd., ACN/ABN 664 294 893/58 664 294 893 . Access to and use of the Website, or any of its associated Products or Services, is provided by Oscillo Labs Pty. Ltd.. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
    3. Oscillo Labs Pty. Ltd. reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Oscillo Labs Pty. Ltd. updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
  2. Acceptance of the Terms
    1. You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.
  3. About the Service
    1. OscilloCore is an online systems thinking and systems engineering platform designed to increase business success through the application of system principles.
    2. Trial and paid accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.
    3. Some accounts may be governed by a separate Software Licensing Agreement with Oscillo Labs Pty. Ltd., which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.
  4. Acceptable Use of the Service
    1. OscilloCore, its related features, and website must only be used lawfully. Oscillo Labs Pty. Ltd. reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:
      1. To engage in any act that would disrupt the access, availability, and security of OscilloCore and other Oscillo Labs Pty. Ltd. services, including but not limited to:
        1. Tampering with, reverse-engineering, or hacking our servers.
        2. Modifying, disabling, or compromising the performance OscilloCore or other Oscillo Labs Pty. Ltd. services.
        3. Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
        4. Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by Oscillo Labs Pty. Ltd..
    2. For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws
    3. To stalk, harass or threaten users and any member of the public.
    4. To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Oscillo Labs Pty. Ltd. or any third party.
    5. To access or search any part of the Service, or any other Service owned by Oscillo Labs Pty. Ltd. other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
    6. To post, upload, share, or otherwise circulate content in violation of OscilloCore’s content policy.
  5. Security and Data Privacy
    1. Oscillo Labs Pty. Ltd. takes your privacy seriously and information provided through your use of the Website and/or Services are subject to Oscillo Labs Pty. Ltd.’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses Oscillo Labs Pty. Ltd.’s processes, policies, and obligations in respect of OscilloCore security breaches.
  6. Data Use
    1. Oscillo Labs Pty. Ltd. collects, stores, and processes your data on OscilloCore. The data is used to provide Services to you, as well as to facilitate Oscillo Labs Pty. Ltd.’s business operations. The Privacy Policy outlined how your data is collected, stored, and processed by Oscillo Labs Pty. Ltd.. The Privacy Policy also addresses Oscillo Labs Pty. Ltd.'s processes, policies, and obligations in respect of data encryption and removal requests.
  7. Subscription to use the Service
    1. In order to access the Services, you must first purchase a subscription through the Website (the 'Subscription') and pay the applicable fee for the selected Subscription (the 'Subscription Fee'). After purchasing a Subscription, you will be considered a member (‘Member’).
    2. In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
    3. Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (the ' Account').
    4. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to your full name and email address.
    5. You warrant that any information you give to Oscillo Labs Pty. Ltd. in the course of completing the registration process will always be accurate, correct and up to date.
    6. Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (the 'Subscription Period').
    7. You may not use the Services and may not accept the Terms if:
      1. you are not of legal age to form a binding contract with Oscillo Labs Pty. Ltd.; or
      2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
  8. Payments
    1. Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
    2. Payments made in the course of your use of OscilloCore may be made using third-party applications and services not owned, operated, or otherwise controlled by Oscillo Labs Pty. Ltd.. You acknowledge and agree that Oscillo Labs Pty. Ltd. will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for OscilloCore services.
    3. You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
    4. You agree and acknowledge that Oscillo Labs Pty. Ltd. can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.
  9. Refund Policy
    1. Oscillo Labs Pty. Ltd. will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Oscillo Labs Pty. Ltd. makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances . Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the 'Refund').
  10. Copyright and Intellectual Property
    1. The Website, the Services and all of the related products of Oscillo Labs Pty. Ltd. are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Oscillo Labs Pty. Ltd. or its contributors.
    2. All trademarks, service marks and trade names are owned, registered and/or licensed by Oscillo Labs Pty. Ltd., who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:
      1. use the Website pursuant to the Terms;
      2. copy and store the Website and the material contained in the Website in your device's cache memory; and
      3. print pages from the Website for your own personal and non-commercial use.
    3. Oscillo Labs Pty. Ltd. does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Oscillo Labs Pty. Ltd..
    4. Oscillo Labs Pty. Ltd. retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
      1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
      2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
      3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
    5. You may not, without the prior written permission of Oscillo Labs Pty. Ltd. and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
  11. General Disclaimer
    1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
    2. Subject to this clause, and to the extent permitted by law:
      1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
      2. Oscillo Labs Pty. Ltd. will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
    3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Oscillo Labs Pty. Ltd. make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Oscillo Labs Pty. Ltd.) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
      1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
      2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
      3. costs incurred as a result of you using the Website, the Services or any of the products of Oscillo Labs Pty. Ltd.; and
      4. the Services or operation in respect to links which are provided for your convenience.
  12. Limitation of Liability
    1. Oscillo Labs Pty. Ltd.'s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
    2. You expressly understand and agree that Oscillo Labs Pty. Ltd., its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
  13. Termination of Contract
    1. The Terms will continue to apply until terminated by either you or by Oscillo Labs Pty. Ltd. as set out below.
    2. If you want to terminate the Terms, you may do so by:
      1. not renewing the Subscription prior to the end of the Subscription Period;
      2. providing Oscillo Labs Pty. Ltd. with seven days’ notice of your intention to terminate; and
      3. closing your accounts for all of the services which you use, where Oscillo Labs Pty. Ltd. has made this option available to you.
    3. Any notices pursuant to Clause 13.2 above should be sent, in writing, to Oscillo Labs Pty. Ltd. via the 'Feedback' section of our website.
    4. Oscillo Labs Pty. Ltd. may at any time, terminate the Terms with you if:
      1. you do not renew the Subscription at the end of the Subscription Period;
      2. you have breached any provision of the Terms or intend to breach any provision;
      3. Oscillo Labs Pty. Ltd. is required to do so by law;
      4. the provision of the Services to you by Oscillo Labs Pty. Ltd. is, in the opinion of Oscillo Labs Pty. Ltd., no longer commercially viable.
    5. Subject to local applicable laws, Oscillo Labs Pty. Ltd. reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Oscillo Labs Pty. Ltd.'s name or reputation or violates the rights of those of another party.
  14. Indemnity
    1. You agree to indemnify Oscillo Labs Pty. Ltd., its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
      1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
      2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
      3. any breach of the Terms.
  15. Dispute Resolution
    1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
    2. Notice: A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
    3. Resolution: On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
      1. Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
      2. (b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must request that an appropriate mediator be appointed by the Australian Mediation Association;
      3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
      4. The mediation will be held in Canberra, Australia.
    4. Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
    5. Termination of Mediation: If 28 have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.
  16. Venue and Jurisdiction
    1. The Services offered by Oscillo Labs Pty. Ltd. is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of the Australian Capital Territory.
  17. Governing Law
    1. The Terms are governed by the laws of the Australian Capital Territory. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of the Australian Capital Territory, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
  18. Independent Legal Advice
    1. Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
  19. Severance
    1. If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Your Data and Privacy

Last updated: 24 May 2023

Oscillo Labs ACN: 664 294 893 ("us", "we", or "our") operates the https://oscillolabs.au and https://oscillo-core.azurewebsites.net/ domains and related sub-domains (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, postal address, and phone number ("Personal Information"). We collect this information for the purpose of providing you with our services, identifying and communicating with you, responding to your requests/inquiries, and improving our services.

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyse this type of information in order to increase our Site's functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Sharing Your Personal Information
We do not sell, trade, or rent users' Personal Information to others. We will not share any Personal Information regarding visitors and users with our business partners, trusted affiliates or advertisers unless we have express permission from you first.

Compliance with Laws and Law Enforcement
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process.

Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Third Party Integration
Oscillo Labs currently utilises the OpenAI L.L.C API to assist in generating reports based on the outputs of OscilloOpt. The full OpenAI API data usage policies can be found at OpenAI API data usage policies, with the following points of note regarding the usage of the data you provide to OscilloOpt:

  • OpenAI will not use data submitted by customers via our API to train or improve our models, unless you explicitly decide to share your data with us for this purpose.
  • Any data sent through the API will be retained for abuse and misuse monitoring purposes for a maximum of 30 days, after which it will be deleted (unless otherwise required by law).
Oscillo Labs does not opt-in to sharing data with OpenAI in order to protect our user's data from potential prompt injection attacks.

Oscillo Labs utilises the authentication services provided by Auth0 to improve the security of our users and their information. Further details on their security policy can be found on their website

Oscillo Labs is currently using Supabase for PostgreSQL database hosting. Supabase utilises AWS servers for their infrastructure requirements. Further detail on Supabases security measures and policies can be found on their website.

Contact Us
If you have any questions about this Privacy Policy, please contact us at info@oscillolabs.au.